Here is a knowledge base article designed for your organization's internal documentation.

How to Change Your Google Workspace Password

Applies to: All Google Workspace End Users

⚠️ Important: Before You Begin

Are you using a Single Sign-On (SSO) provider? If your organization uses a third-party identity provider (such as Okta, OneLogin, or Microsoft Azure AD) to log in to Google, you cannot change your password through Google settings. You must change it through your specific SSO dashboard.

• If you see a Google login screen: Follow the instructions below.

• If you are redirected to another company portal: Please contact your IT Helpdesk for specific instructions.

Step-by-Step Instructions

Follow these steps to update your password through the Google Account management portal.

1. Access Your Google Account

   • Navigate to
     myaccount.google.com

   • Alternatively, from any Google app (Gmail, Drive, etc.), click your Profile Picture in the top right corner and select Manage your Google Account.

2. Navigate to Security Settings

   • On the left-hand navigation panel, click on Security.

3. Initiate Password Change

   • Scroll down to the section labeled How you sign in to Google.

   • Click on Password.

   • Note: You may see a "Last changed" timestamp here.

4. Verify Your Identity

   • For security purposes, you will be prompted to enter your current password again.

   • Enter your password and click Next.

5. Create Your New Password

   • Enter your new password in the New password field.

   • Enter it again in the Confirm new password field.

   • Tip: A strong password should be at least 12 characters long and include a mix of uppercase letters, lowercase letters, numbers, and symbols.

6. Finalize Changes

   • Click the Change Password button.

   • You will receive a confirmation message, and you may be signed out of your account on other devices.

Troubleshooting

I don't see the "Password" option

If the "Password" option is missing under the Security tab, your organization's administrator has likely disabled the ability for users to change passwords directly, or you are restricted to using an SSO provider (see the "Important" section above).

I forgot my current password

If you cannot remember your current password to sign in:

1. Go to the Google Sign-in page.

2. Enter your email address.

3. Click Forgot password? and follow the recovery steps.

   • Note: If your administrator has disabled account recovery, you must contact your IT Administrator to reset the password for you.

Security Best Practices

• Don't Reuse Passwords: Never use your Workspace password for personal accounts (e.g., Facebook, personal Gmail).

• Enable 2-Step Verification: If you haven't already, enable 2-Step Verification in the Security tab to add an extra layer of protection.

• Log Out of Public Devices: Always sign out completely when using a shared computer.